FAQs

Auction FAQs
Schedule
Q. How do I know the date and start time of e-auction  being held on your website?
A. Detailed e-auction schedules are published and regularly updated on our website (www.coaljunction.in). Also you would be getting regular SMS Alerts on your mobile number that is registered with us.

Q. Where can I find the applicable taxes and duties for purchase of coal from different coal companies?
A. Taxes and Duties are mentioned in detail under "Buyer Reference Area" on our website (www.coaljunction.in).

Q. How do I deposit my EMD in coaljunction?
EMD can be deposited in two modes , viz :- 1) RTGS & 2) Online (Using Net Banking) 2) Through RTGS Mode :-- A :- For RTGS / NEFT process of EMD transfer you need to log in > Click on EMD Mgmt > Select " CMS / RTGS " option > Click on submit after reading all the Terms & Conditions > Put in the EMD amount & click on " Submit " > then take out a print out & approach your bank for the needful RTGS / NEFT Please use IDBI / INDUS IND RTGS Mode only for EMD deposition through RTGS and please do the EMD deposition 24 working hours before the start of the e-auction. 3) Through Online Mode :-- A:- We are happy to announce that we will be accepting EMD through Net Banking Account of SBI, IndusInd Aggregator. Here's a simple step-by-step guide about using this facility: a. Login to coaljunction website using your user id and password. b. Click on EMD Management and choose Payment > Online option c. From the options choose Payment Mode as Online, then put in the EMD amount to be deposited & select the bank from the options available, read the guidelines before pressing the " Submit " button. d. You would be redirected to SBI / IndusInd Aggregator Net Banking Site where in you need to enter your SBI / IndusInd Aggregator Net Banking User ID and Password and transfer the EMD Amount you wish to deposit. e. On successful transfer a Transaction ID would be generated. Please note down the number for future reference. f. After the EMD Transfer please login to your coaljunction account and check your e-ledger balance. If the transaction is complete then the transferred amount would be reflected in your e-ledger. Bank charge as per applicable per transaction shall be payable by you for using this facility, this would be deducted by the bank directly from your bank account. Mjunction Services Limited shall not be held liable/responsible for any wrong transfer of funds, misuse of your user id or password, any link failure / fault at the end or part of SBI / IndusInd Aggregator. For further queries please contact us through our Toll Free Help Desk Number 1800-419-20001.

Q. How do I check my EMD Balance with mjunction?
A. Please log in to coaljunction auction site with your User Login and Password. EMD Balance can be checked under the menu EMD Management > Ledger e-auction.

Q.How do I bid?
A. A Bidder Manual is available under "Downloads" menu after you Login with your User ID and Password. You should have Adobe Acrobat Reader installed in your computer to view the manual. A free version of Adobe Acrobat Reader is available under the same "Downloads" menu.

Winners Intimation
Q. Where and how do I get Lot Confirmation Mail?
A. After an e-auction event you can download the Lot Confirmation Mail online by logging in to (www.coaljunction.in), using your User Login and Password and accessing menu Lot Confirmation > Current Auction.
We also send all the winners, the Lot Confirmation, over email to their registered e-mail id within 24 working hours from the conclusion of an e-auction event.

Q. Where and how do I make payment towards Coal Value?
A. For details regarding Payment of Coal Value please refer to your Lot Confirmation Mail.

EMD Refunds FAQs
Q. How will I get my refund of my EMD from mjunction?
A. Requests for refund must be made online by logging into coaljunction auction site with your User Login and Password. Refund Requests can be put in through EMD Management > Refund > Add.

• For EMD refund request worth Rs. 2 lakhs & above through Online mode - Such refund request shall be processed within 1 Mjunction working day post approval date of your refund request. Online EMD refund request will get transferred to the bank account number, which is registered with us.
• For EMD refund request worth below Rs. 2 lakhs through Cheque mode - Cheque(s) shall be processed within 3 Mjunction working days post approval date of your refund request & will be dispatched vide first flight courier to your registered address only.
• For EMD refund request worth below Rs. 2 lakhs through NEFT mode - NEFT shall be processed within 3 Mjunction working days post approval date of your refund request.

Registration FAQs
Q. How do I register with coaljunction? What are the documents required for registering in coaljunction ?
A. Please click on "Online Registration" on our website, www.coaljunction.in for details. The necessary documents required for registering are mentioned in the "Registration Form", on our website.

Q. What is the fee for New Registration in coaljunction?
A. The coaljunction Registration Fee (Non Refundable, Non Interest Bearing):- W.E.F. August 17, 2017 - Bidder ID to be active till August 16, 2020 is Rs. 2,360/-.
Registartion fees will be received only in the form of Pay Order/DD in favor of 'mjunction services limited A/c Coal ', payable at Kolkata.
W.E.F. 15th Nov'11 Coal India Limited One Time Fee policy has been made effective.
However, w.e.f. 1st July'12 for new registration cases this stands exempted.
For details please contact 1800-419-20001.

Q. How do I know if my account with coaljunction is activated?
A. On activation of your registration, an e-mail is sent to your e-mail id.

Q. I have not received my Bidder ID Card. What should I do?
A. Please note that the Bidder Id card is prepared & dispatched vide first flight courier within 7 working days from the date of approval/renewal/validity extension for Spot e-auction & within 4 working days from the date of activation of Forward e-auction registration. Please send us an email at (coaljunction@mjunction.in) or get in touch with our Help Desk in case of Non-Receipt of Bidder ID Card. Help Desk Numbers are available on our website under "Online Registration".

Disclaimer : "In order to serve you better, we request you to raise any query or report any discrepancy pertaining to your Bidder Id Card within 30 days of the issuance of your bidder id card, otherwise any issue highlighted post that period will become chargeable . We at Mjunction are committed to provide you quality services at all times. We seek your utmost cooperation in this matter”

Q. Can I pay my renewal fees through HDFC branches?
A. No. Renewal fees will be received only in the form of Pay Order/DD in favor of 'mjunction services limited A/c Coal ', payable at Kolkata.
Renewal / Registration Charges :-
Renewal / Registration Charges :- Renewal / Registration Fee (Non Refundable, Non Interest Bearing):- W.E.F. August 17, 2017 - Bidder ID to be active till August 16, 2020 - Rs. 2,360/-
W.E.F. 15th Nov'11 Coal India Limited One Time Fee policy has been made effective.
However, w.e.f. 1st July'12 for new registration cases this stands exempted.
For details please contact 1800-419-20001.

Q. What are the documents require for registration renewal?
A. For renewal of your registration duly filled up Bidder ID Card Form with photograph is to be deposited along with Registration Fees.

Q. What is coaljunction special package?

Dear coaljunction Bidder,
Adding value to your coal procurement process is our commitment.
We are pleased to introduce a Special Package for our valued customers to build a more robust system.
The "Special Package" is customer friendly and easy to use.
Activation of the listed services of the "special Package" will be done after subscription.
Special Package Features:-
Price of package Rs.6195/- per customer (Wef August 17th, 2017).
Validity of the Package August 16, 2020.
Services available under the paid special package:-
(1) SMS alerts on completion of registration & renewals.
(2) SMS alerts on EMD uploads & EMD refunds.
(3) No charges for change of information in customer profile.
(4) Online retrieval of lot confirmation mail Get email option.
(5) Price trends of previous auctions.
(6) Status tracking for DSC.
(7) Status tracking of EMD refund.
(8) Free subscription to Coal Insights.

Q. How can I avail this package?
A. All registered customers of coaljunction who are interested in availing this service.
However, customers registered under earlier "one-time registration scheme" will continue to get the free services which are currently available to them. 

Digital Signature Certificate (DSC) FAQs

Q. What is DSC & what are the DSC requirements for CIL e-auctions?
A. Please note that DSC means Digital Signature Certificate. The CIL's e-auction requirement is a Class III-B DSC. DSC can be purchased from coaljunction as well as from other Certifying Authorities.

Q. How can I buy DSC from coaljunction?
A. Simple steps to be followed for acquiring DSC from coaljunction.
Submit your DSC form and documents.
1. User has to registered with coaljunction before buying a digital certificate
2. Registered users need to download the "DSC form"and take a print of the DSC form
3. Fill up the DSC form (only Page 1 of Form-A and Page 1 of Form-B)
4. Download the "Authorization Letter" and take a print of the authorization letter
5. DSC fees should be in the form of Demand Draft /Pay Order, drawn in favour of "mjunction services limited A/c Coal" payable at Kolkata
6. Send the filled up DSC form , necessary documents mentioned, fees and authorization letter to the below given mjunction address.

DSC Price:-
DSC Price:- DSC fees will be Rs. 4065.00/- w.e.f. 1st of July, 2017. (inclusive of GST)
Disclaimer - Buyers/Customers are advised to send their Demand Drafts/ Pay Orders towards their fee for Digital Signature Certificate of the exact amount as mentioned/ displayed above in our website. If the amount of such Demand Drafts/ Pay Orders are in excess of the amount as mentioned in our website, mjunction services limited shall not be in a position to refund and entertain any complaint pertaining to this. mjunction services limited shall not be held responsible and liable for all such cases.

The DSC issued is a Class III-B certificate valid for 2 Years.

DSC Applications to be sent to :-
mjunction services limited
Godrej Waterside
Tower-I, 3rd floor
Plot No. 5, Block-DP
Sector-V, Salt Lake City
Kolkata - 700091, WB, India
Tel: +91 33 6610 6100
Fax: +91 33 6610 6187 / 6179 /
+91 33 6601 1719 / 1720

Q. How to register DSC in coaljunction?
A. 1. First install your DSC in your computer.
2. Log in to www.coaljunction.in > Type in your " User Name " & " Password " > Then click on " Submit " button > Go to " Home " > Select " Register Certificate " > Then continue with the DSC registration process by following the prompted instructions in the website.
Please follow the prompts as given in our website.
3. Ultimately view your DSC status by clicking " Home " option in the main menu > Select " View Certificate " option
Request you to kindly register your DSC in coaljunction website & then inform us for approval of the same.

Please e-mail us the scanned copy of your DSC purchasing Bill mentioning your coaljunction Bidder ID. number for further approval from us. ( If purchased from other C.A. other than coaljunction )

E-mail Us at :- coaljunction@mjunction.in

Q. How to delete my DSC which has been earlier registered & approved in coaljunction?
A. Dear Customer,
1. First login to www.coaljunction.in with your User Name & Password.
2. Go to " Home " option in the main menu > Select " View Certificate " option;
3. Select the DSC to be deleted by ticking in the checkbox option & click on " Deletion Request " for successfully submitting your DSC deletion request via online process.
4. Ultimately view your DSC status by clicking " Home " option in the main menu > Select " View Certificate " option

Please note the following important points wrt online DSC deletion request :
a) A DSC deletion request registered once cannot be deleted & will be considered as final.
b) Please be sure before applying for online DSC deletion request.
c) All DSC deletion requests registered till 2-30PM on a given date will be processed on that date & balance DSC deletion requests will be processed on the next working day.
d) You can check the status - ie whether your online DSC deletion is processed or not - through this page.
e) Post checking your DSC being deleted in case you wish to buy from other sources you are requested to register your fresh DSC in coaljunction website & e-mail us at coaljunction@mjunction.in the scanned copy of the DSC purchase bill, mentioning your Bidder ID No. , for approval.
f) Post checking your DSC being deleted in case you wish to buy from us please use the following link http://coaljunction.in/digital_signature.htm
g) Mjunction Services Limited in no way can be held responsible for any technical delay arising out of technical / internet problem.